Wholesaler Terms & Conditions

We are so excited that you decided to carry Cristina Sabatini! We look forward to learning more about your store/organization and building a successful partnership!

HOW TO ORDER:

You may have made an initial purchase from Cristina Sabatini at a tradeshow. To continue placing orders from us, please apply for a wholesale account with Cristina Sabatini by filling out the form on our wholesale page. After completing the form, you will receive access to our current catalog.

*PLEASE NOTE: Our wholesale website is a separate webpage. If you are having trouble seeing wholesaler pricing and/or our entire catalog, please be sure you are attempting to login at the correct website showroom.cristinasabatini.com. If you are continuing to experience issues, please contact us by phone at 212-335-0774.

Upon receiving your order, we will send you a digital invoice for the total charges with shipping.

CHANGES TO ORDERS:

Any changes or cancellation to orders must be emailed to contact@cristinasabatini.com within 24 hours. A call to our office would be the safest bet to ensure your order is shipped correctly.

WHOLESALE PRICING:

All prices are listed in US dollars. Prices are subject to change without notice. Cristina Sabatini is not responsible for notifying wholesalers or retailers of price changes.

Responsibility for shipping charges or insurance falls entirely on the purchaser and will be calculated before shipment and payment.

Cristina Sabatini recommends pricing our pieces for your store/organization at 2%-2.5% more than originally purchased. Our online boutique retails Cristina Sabatini pieces for 3% more.

STOCK:

If there is anything in the shop that has a lower stock than what you had hoped to order, just email your Account Manager for availability or contact@cristinasabatini.com. 

CUSTOM ORDERS:

Placing a custom order will be discussed on a case by case basis.  To discuss placing a custom order, please speak with your Account Manager directly.

A 30% deposit must be placed with Cristina Sabatini when a custom order is made. Final payment is due upon the completion of the custom order with the factory.

All shipping charges to receive the custom pieces will be covered by the wholesale purchaser.

No exchanges or returns allowed for any custom orders.

PAYMENT:

Payment for orders is required prior to shipping, by check or credit card. Orders prepaid by check will only ship once the check is cleared. NO NET TERMS ARE ACCEPTED AT THIS TIME. 

DELIVERY & SHIPPING:

Though your shipment will likely go out sooner, please allow up to 2-4 days from order date to receive confirmation that your order was received and packed. Shipping/handling charges will be calculated and added to your order total when ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Typically all of our orders ship via FedEx.

Please contact us if you would like to request special shipping terms, times, insurance, or if you have a FedEx or UPS account number you would like us to use instead.

PACKAGING

Wholesale orders are packaged in as few boxes as possible. All items are shipped ready for labeling and display.

All Cristina Sabatini products are recommended to be sold in its original packaging. Included along with every product is a velvet storage bag (excludes Sale/Clearance items). Contact us before shipping if you would prefer to not receive these pouches or have any questions regarding the way our items are packaged, please email your Account Manager or contact@cristinasabatini.com.

BACKORDERS

If an item is out of stock we will remove it from your order and will note the change on your invoice before contacting about shipping. Please speak to your Account Manager directly to discuss keeping the out of stock item on backorder for your account. If there is a backorder item, unless that item has been paid upfront, the customer is responsible for all shipping charges associated. 

DAMAGES / DEFECTS:

Please inspect all shipments immediately upon arrival. Please contact Cristina Sabatini at contact@cristinasabatini.com or your Account Manager within 30 days of receipt of damaged or defective shipments. For merchandise being returned later than 30 days from purchase, please contact us for special instructions.

Returned merchandise will be replaced with new merchandise or repaired depending on damages. A fee may be applied in cases of repair of damaged pieces.

RETURNS / EXCHANGES:

Wholesale merchandise may not be returned. We only accept returns in the case of defective merchandise as noted above and within 30 days of initial receipt of the items.

Wholesale merchandise may be exchanged for credit on your account to use towards another purchase. A credit can NOT be used to pay for previous purchases. Only ⅓ of the given credit can be used at one time to pay for a new purchase.

WE DO NOT ACCEPT RETURNS & EXCHANGES OF:

• Damaged Pieces
• Custom-made pieces

Items submitted for repair or exchange will not be accepted without a return authorization form pre-approved by Cristina Sabatini LLC and a copy of the original invoice. Any returns mailed without a pre-approved return authorization form will be immediately returned to sender.

CONSIGNMENT:

At this time, we are very selective about the clients we allow to consign with Cristina Sabatini.  To inquire about consignment, please speak to your Account Manager. We reserve the right to deny or revoke consignment access at any time, for any reason.

Restrictions on consignment orders:

• All unsold items must be returned to Cristina Sabatini in saleable condition within your contracted dates (typically 30, 60, or 90 days from the original order date).
• All returned unsold items must be in their original packaging and returned to Cristina Sabatini undamaged.
• The wholesaler assumes full responsibility for the care of the items while in their possession and will be responsible for the purchasing of any items that are returned in unsaleable conditions.

HOUSEKEEPING

Please note, our hours are Monday – Friday, 10:00 am – 5:00 pm EST. We do not keep office hours over the weekend, so if you are wanting to inquire about an order please email contact@cristinasabatini.com or your Account Manager directly, and we will get back to you as soon as we can.