FAQs

Frequently Asked Questions


What is your return policy?

Do I need a receipt from my purchase?

Do you take everything back?

What if the item was worn?

Are there restocking fees?

What are your return quality standards?

I didn't buy my piece from cristinasabatini.com. Can I still return it to you?

FREQUENTLY ASKED QUESTIONS



What is your return policy?

We stand behind our goods and want customers to be satisfied with them. We ensure the beauty and quality of every piece you purchase. If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags and packaging included including the original Cristina Sabatini receipt/invoice or gift receipt within 14 days of purchase date. 

Do I need a receipt from my purchase?

We recommend keeping the original receipt sent in your shipment for at least one week. In the event you need to return or exchange your order for any reason, the original receipt or gift receipt must accompany the piece back to our shipping center.

Do you take everything back?

Items marked FINAL SALE are not eligible for returns and exchanges. Unless the item(s) being returned do not meet our quality standards for a return, we will do our very best to take care of you. There are instances from time to time where we will not accept a return.

What if the item was worn?

If the item shows wear, it will not be accepted per our return quality standards. If the item(s) was however just tried on and shows no signs of damage, after it is inspected and passes our quality standards, a refund will be issued. We reserve the right to refuse any return.

Are there restocking fees?

Sale items will incur a $10 restocking fee that includes the prepaid FedEx Ground label you will receive upon contacting us.

What are you return quality standards?

Our Return Quality Standards are simple. The item(s) must be in the same condition it was sent to you.

  • That means it cannot be broken in any way, tarnished, scratched, chipped, or missing gemstones. There are instances from time to time where an item(s) was damaged during shipping, if this occurs please contact a Cristina Sabatini representative at 1-212-335-0774 for assistance.

The return item also must be accompanied by the original receipt and original tags and packaging.

I didn't buy my piece from cristinasabatini.com? Can I still return it to you?

Cristina Sabatini does not accept returns or exchanges for merchandise purchased from other retailers. In the event you find an issue with your piece, please contact the original place of purchase.