Returns & Exchanges


 

We handle all returns or exchanges on a case by case basis. We stand behind our goods and want customers to be satisfied with them. We ensure the beauty and quality of every piece you purchase. In the event of a manufacturer defect or shipping damage, all Cristina Sabatini items can be exchanged or returned in unused, saleable condition within 14 days. All returns are applied back to the tender it was purchased with. Items can be returned after 14 days in unused, saleable condition for a store credit or Cristina Sabatini gift card.

Frequently Asked Questions


What is your return policy?

Do I need a receipt from my purchase?

Do you take everything back?

What if the item was worn?

Are there restocking fees?

Where can I find the return authorization form?

What are your return quality standards?

About Returns & Exchanges



You can return all item(s) by FedEx Ground or mail.

RETURNING BY FEDEX GROUND (U.S.)

To request a return, please follow the instructions included in your shipment and fill out the return section at the bottom of your receipt. Mail the return slip and the item(s) in its original packaging back to our shipping office using the FedEx Ground pre-paid label. Your return will be processed within 10-14 business days. Once inspected by our staff, a refund, exchange, or Cristina Sabatini gift card will be issued.

If you no longer have the original receipt, you can print out a Return Authorization Form and mail it inside your return package.

All returns must be shipped to the following address:

Cristina Sabatini LLC
Shipping Office
1150 Main St,
Newington, CT 06111

EXCHANGES

For the best service and selection, please order replacement items by calling 1-212-335-0774 and speaking to a Cristina Sabatini customer service representative directly.

EXCEPTIONS & SPECIAL INSTRUCTIONS

Please call customer service at 1-212-335-0774 for assistance returning oversized pieces, if you received the piece damaged in your shipment, or unusual merchandise.

REFUNDS

All refunds will be credited to the original form of tender or a Cristina Sabatini gift card. When returning a gift, you will only receive a refund on a Cristina Sabatini gift card.

  • Items Returned by Mail: If you ordered by credit card, a credit will be issued within 14 business days. It will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a gift card, we will mail you the refund on a new Cristina Sabatini gift card. 
  • Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS

Gift cards cannot be returned.

INTERNATIONAL RETURNS

International CristinaSabatini.com orders have a different return process and does not qualify for free returns or merchandise exchanges. Orders returned to our shipping office will receive a refund for the merchandise but not duties, taxes, or tariffs.

FREQUENTLY ASKED QUESTIONS



What is your return policy?

We handle all returns or exchanges on a case by case basis. We stand behind our goods and want customers to be satisfied with them. We ensure the beauty and quality of every piece you purchase. In the event of a manufacturer defect or shipping damage, all Cristina Sabatini items can be exchanged or returned in unused, saleable condition within 14 days. All returns are applied back to the tender it was purchased with. Items can be returned after 14 days in unused, saleable condition for a store credit or Cristina Sabatini gift card.

Do I need a receipt from my purchase?

We recommend keeping the original receipt sent in your shipment for at least one week. Your receipt helps us locate your purchase faster. If you don't have a receipt, we should be able to find the purchase, but we may ask you for more information so we can process the request faster.

Do you take everything back?

Unless the item(s) being returned do not meet our quality standards for a return, we will do our very best to take care of you. There are instances from time to time where we will not accept a return.

What if the item was worn?

If the item shows wear, it will not be accepted per our return quality standards. If the item(s) was however just tried on or worn for a short period of time with no damage, after it is inspected and passes our quality standards, a refund will be issued.

Are there restocking fees?

No.

Where can I find the return authorization form?

You can print out a blank Return Authorization Form here.

What are you return quality standards?

Our Return Quality Standards are simple. The item(s) must be in the same condition it was sent to you.

  • That means it cannot be broken in any way, scratched, chipped, or missing gemstones. There are instances from time to time where an item(s) was damaged during shipping, if this occurs please contact a Cristina Sabatini representative at 1-212-335-0774 for assistance.

The return item also must be accompanied by the original receipt or a Return Authorization Form.